Shipping & Returns
How do you ship? We ship products via the US Postal Service. Customers will receive email confirmations of their order as well as detailed tracking information when the package ships. Most orders are processed within one business day and arrive within three business days. Orders placed on Cape Cod arrive in three business days or less.
Can I Return or Exchange an item? Absolutely! Exchanges must be postmarked within 30 days of receipt, and Returns for the purchase prices of goods must be postmarked within 7 days of item delivery. Please note that items purchased on sale cannot be returned for a refund and unless otherwise stated are not eligible for an exchange. All items must be sent back unworn and unwashed with tags still attached and proof of receipt. All custom printed orders are final sale. It is the responsibility of the customer to pay for the incoming shipping of a Return or Exchange, Cape Cloth will cover the cost of the outgoing shipping on an Exchange.
What is considered damaged? Very rarely a damaged item will slip through our quality control and we apologize if you do receive a damaged garment. Damaged garments could include broken zippers, dye/ink stains, etc. It is important to understand that Cape Cloth garments are made to look vintage and broken-in. If you do feel that you have received a damaged item, please contact us within 7 days in order to receive a full refund.
Returns & Exchanges
Please contact Cape Cloth if there are any questions regarding return or exchange eligibility before mailing packages. Returns and exchanges can be sent to:
9 Market Place
PO Box 1123
South Dennis, MA 02660